frequently asked 


Can I exchange my product?


  • Due to health and safety regulations, we are no longer able to accept any exchanges for online or in salon purchases. If you are not satisfied with your product or received a damaged parcel, please email us at

Can I get a refund?

  • PROPER HAIR LOUNGE stands behind the products we align ourselves with, and our goal is to have  every purchase  a positive experience. We will do our best to make things right if you are not satisfied. Contact us via email at


  • Please note all hair accessories, hair brushes, combs, hair extensions, hair tools and appliances are all FINAL SALE. 

Which shipping methods are available?

  • Canada Post Expedited Parcel - 1 to 7 business days.

  • Canada Post Xpresspost - 1 to 3 business days 

  • Canada Post Priority - 1 to 3 business days


We offer complimentary expedited parcel delivery on all orders over $99 within 1 to 7 business days. 

Purchases are delivered in an custom Brush box filled with biodegradable filling, with the exception of certain items.

How long will it take for my purchase to arrive?

  • A note from Canada Post: Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. 

  • We make every effort to process your order within 24 hours, however orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an order confirmation followed by a shipping confirmation. International orders are typically shipped via Canada Post. For an estimated cost on shipping and tax, please visit the cart or checkout page. Please note that shipping does not include duties and taxes as these vary by country.

Do you ship Internationally?

Currently, we do not ship Internationally.

Does my order get assigned a tracking number ?

  • Once the order has been shipped we will send an email with tracking information. Click on the link to track your package. Please note it may take up to 48hrs for your tracking number to be activated after your order has been processed.

Do I need an account to place an order?

  • Do I need an account to place an order?

  • No. Customers will be able to check out with a customer account or as a guest. But we advise you to create an account and  enjoy the benefits of registering. 


  • Order: view Order History, track and manage purchases and returns.

  • Address Book and Card Wallet: safely store delivery and payment details for faster checkout. 

  • Saved for later: wish list your preferred items and track their availability

Argh!  I need assistance with my order!

payment methods

- Credit / Debit Cards

- Offline Payments

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